Refund policy

1. Return and Refund Policy

Return & Refund Policy

At ELLIS & VENN, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• All original tags and packaging must be included.
• You must provide proof of purchase or your order number.
• The return request must be submitted within 30 days of delivery.

Items that show signs of wear, damage caused by the customer, washing, alterations, or removal of original tags may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

• Underwear and intimate garments
• Earrings or other hygiene-sensitive accessories
• Gift cards
• Items marked as final sale
• Personalised or customised items

Damaged or Incorrect Items

Please inspect your order after delivery. If you receive an incorrect, damaged, or defective item, contact us as soon as possible at Support@ellisandvenn.com

Please include your order number and clear photos showing the issue so our customer service team can assist you.

Exchanges

If you would like a different size, colour, or item, please contact us at Support@ellisandvenn.com Exchange availability depends on current stock.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to your original payment method. Please allow additional processing time for your bank or payment provider to post the refund to your account.

Original shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Please contact us before returning an item. Returns sent without prior approval may not be accepted.

Contact:
ELLIS & VENN
Email: Support@ellisandvenn.com